Bibliography

@article{Hill2008,

title = {Customer-Centric Communication},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/65-customer-centric-communication},

year  = {2008},

date = {2008-05-01},

journal = {multichannel merchant},

abstract = {This article reviews the five stages of customer-centric marketing, identifies the questions a business-owner must ask in order to become more customer-centric, and looks at how customer revelance marketing continues to evolve.},

keywords = {customer relevance, customer-centric, marketing, marketing mediums, messaging},

pubstate = {published},

tppubtype = {article}

}