Bibliography

@article{Hill2010i,

title = {Blazing New Trails: Getting out of a creativity rut},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/articles-whitepapers/product/10-conquer-the-creativity-rut},

year  = {2010},

date = {2010-01-01},

journal = {MJSA Journal},

number = {November},

pages = {22--23},

abstract = {To remain competitive, a business must remain creative. You must constantly differentiate from competitors, anticipate unmet customer needs, reduce costs without reducing quality, and build your supply chain. Staying creative is the key to staying focused on these objectives.},

keywords = {continuous improvement, creativity, innovation},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2010j,

title = {Cash Flow Agents: Jumpstart continuous improvement in sales},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/69-cash-flow-agents-jumpstart-continuous-improvement-in-sales},

year  = {2010},

date = {2010-01-01},

journal = {MJSA Journal},

number = {January},

pages = {24--25},

abstract = {When you shift from calling the "sales department" to calling it the "cash flow department," your perception and management of the role are profoundly changed.},

keywords = {cash flow, sales, sales management},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2010k,

title = {Gaining Perspective: Adopting the customer's point of view},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/articles-whitepapers/product/23-perspective-is-everything-adopt-the-customer-s-point-of-view},

year  = {2010},

date = {2010-01-01},

journal = {MJSA Journal},

number = {October},

pages = {20--21},

abstract = {The importance of viewing and understanding your product offering - and your competitors - from the perspective of your customer.},

keywords = {},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009,

title = {Supply and Command: Mastering supply chain management for small business owners},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/articles-whitepapers/product/13-master-the-supply-chain-basic-knowledge-of-scm-for-small-business-owners},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {June},

pages = {23--25},

abstract = {In these times of intense competition, tight access to capital, and constantly changing consumer requirements, it's more important than ever that business maintain tight control over their supply chains. This article shows how a small business owner can use the Supply Chain Management (SCM) approach to remain competitive and improve cash flow.},

keywords = {scm, supply chain management},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009a,

title = {Taking Charge: Steering your business through the cash flow and credit crisis},

author = {Hill, Andrea M.},

year  = {2009},

date = {2009-01-01},

urldate = {2009-01-01},

journal = {MJSA Journal},

number = {January},

pages = {26--27},

abstract = {When the markets turned south, small business owners who doubled down on managing business fundamentals fared the best.},

keywords = {cash flow planning},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009b,

title = {Give 'Em What They Need: Using practical innovation to determine what kinds of products consumers need},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/books/product/11-give-em-what-they-need-using-customer-input-in-your-product-development-process},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {December},

abstract = {The most common type of innovation pursued by small manufacturers is in the area of product development. Unfortunately, too much product innovation relies on the imagination of the inventor instead of the problems or necessities of the consumer. This article provides a straight-forward approach to using customer feedback to improve your product and service development process.},

keywords = {innovation, product development},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009c,

title = {Problem Solving: Eliminating flaws that lead to poor solutions},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/books/product/14-problem-solving-tools-for-eliminating-the-flaws-that-lead-to-poor-solutions},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {September},

pages = {22--24},

abstract = {A competent problem solver is one who is appreciative of the huge amount of information available to her from her own experience while simultaneously suspicious of the potential error in those assumptions. This article will teach you two valuable methods for testing assumptions and creating better solutions.},

keywords = {problem solving},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009d,

title = {Spring Training: Competing to win requires a skilled team},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/86-spring-training-competing-to-win-requires-a-skilled-team},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {October},

pages = {23--24},

abstract = {Two important tools to measure current levels of competence and turn your team into a competitive force.},

keywords = {competition, employee development, team development, training and development},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009e,

title = {Back to Basics: A management primer for tough times},

author = {Hill, Andrea M.},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {February},

pages = {30--31},

abstract = {In tough economic times, managing your business basics are more important than ever. This article reviews the most important business disciplines to manage to survive a downturn.},

keywords = {business basics, recession},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009f,

title = {Best Dressed: A new style of competition},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/67-best-dressed-a-new-style-of-competition},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {July},

pages = {20--21},

abstract = {When it comes to winning business strategy and competition, the winner never steps out in a me-too dress. Differentiation is the only key to business success.},

keywords = {business strategy, competitive advantage, differentiation, economic advantage},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009g,

title = {Choice Words: Sending the right message in the current economy},

author = {Hill, Andrea M.},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {March},

pages = {30--31},

abstract = {The messages that resonate with consumers during economic highs and lows differ. Learn to take your customers' current state of mind into account when developing business messaging.},

keywords = {marketing, messaging},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2009h,

title = {The Fear Factor: Managing workplace fear in a recession},

author = {Hill, Andrea M.},

year  = {2009},

date = {2009-01-01},

journal = {MJSA Journal},

number = {May},

pages = {25--26},

abstract = {Keeping employee morale high during economic recession is difficult. Openly communicating with employees on a regular basis will reduce fear and its negative effects.},

keywords = {communications, employee relations},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008a,

title = {The Multichannel Trilogy: Aligning value proposition, strategy and brand to improve marketing performance},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/72-the-multichannel-trilogy-aligning-value-proposition,-strategy-and-brand-to-improve-marketing-performance},

year  = {2008},

date = {2008-08-01},

journal = {multichannel merchant},

pages = {32--33},

abstract = {Integrating the elements of value proposition, strategy and brand provides corporate structure. These three elements must all be clearly defined, and they must be designed in support of one another.},

keywords = {brand, brand value, business proposition, strategic planning, value proposition},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008,

title = {Customer-Centric Communication},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/65-customer-centric-communication},

year  = {2008},

date = {2008-05-01},

journal = {multichannel merchant},

abstract = {This article reviews the five stages of customer-centric marketing, identifies the questions a business-owner must ask in order to become more customer-centric, and looks at how customer revelance marketing continues to evolve.},

keywords = {customer relevance, customer-centric, marketing, marketing mediums, messaging},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008b,

title = {Capital Ideas},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/64-capital-ideas},

doi = {10.1017/CBO9781107415324.004},

issn = {1098-6596},

year  = {2008},

date = {2008-01-01},

journal = {MJSA Journal},

volume = {53},

number = {November},

abstract = {Planning long-term investments helps finesse economic highs and lows. Here's why every small business owner needs a comprehensive capital plan.},

keywords = {capital planning, cash flow planning, cash management},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008c,

title = {Deep Smarts: Knowledge management is key to competitiveness},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/component/hikashop/product/7-deep-smarts-knowledge-management-is-the-key-to-small-business-competitiveness},

doi = {10.1017/CBO9781107415324.004},

issn = {1098-6596},

year  = {2008},

date = {2008-01-01},

journal = {MJSA Journal},

number = {June},

pages = {30--32},

abstract = {Business competitiveness today requires that all business leaders mine the knowledge of their workers and preserve that knowledge in an accessible, actionable manner to not only preserve the knowledge but ensure it is turned into action and results.},

keywords = {business knowledge, knowledge capital, knowledge management},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008d,

title = {Different Strokes: Developing your business differentiator},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/63-different-strokes-developing-your-business-differentiator},

isbn = {0201407191},

year  = {2008},

date = {2008-01-01},

journal = {MJSA Journal},

number = {July},

pages = {24--26},

abstract = {An explanation of what business proposition is, and how to apply it in a small business for better strategic results.},

keywords = {business proposition, competitive advantage, differentiation, planning, strategy},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008e,

title = {Making Change: You'll head off resistance if it's part of your culture},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/73-making-change-you-ll-head-off-resistance-if-it-s-part-of-your-culture},

year  = {2008},

date = {2008-01-01},

journal = {MJSA Journal},

number = {September},

pages = {26--27},

abstract = {To enable your business to evolve and survive, you must incorporate change as an essential part of your business culture.},

keywords = {business evolution, change, change management, cultural change},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008f,

title = {Managers vs. Leaders: A business needs both to succeed over time},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/index.php/articles-whitepapers/product/74-managers-vs-leaders-you-need-both-qualities-to-succeed},

issn = {00251895},

year  = {2008},

date = {2008-01-01},

journal = {MJSA Journal},

number = {October},

pages = {22--23},

abstract = {Keep leadership and management roles clear and in balance to continuously prepare for the future.},

keywords = {leadership, management, manager vs leader},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2008g,

title = {Score Card: Goals and objectives set up companies for profitability},

author = {Hill, Andrea M.},

url = {http://mentorwerx.com/component/hikashop/product/5-score-card-set-measurable-goals-and-objectives-for-profitaiblity},

year  = {2008},

date = {2008-01-01},

journal = {MJSA Journal},

number = {August},

pages = {28--29},

abstract = {To achieve peak performance in your business, you must establish meaningful goals and objectives, and track your progress. Here's how.},

keywords = {business metrics, business objectives, goals, kpi},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2004,

title = {Clean Sweep: Implementing a 5S Program in Your Jewelry Manufacturing Operation},

author = {Hill, Andrea M.},

year  = {2004},

date = {2004-01-01},

journal = {MJSA Journal},

number = {October},

pages = {37--47},

abstract = {How to impleent Lean Manufacturing's 5S in a jewelry manufacturing environment.},

keywords = {5S, Jewelry Manufacturing, Lean Manufacturing},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2003b,

title = {Implementing a 5S Program in a Jewelry Manufacturing Environment},

author = {Hill, Andrea M.},

url = {https://www.dropbox.com/s/g7tpfkvmjus059s/2003-Implementing-a-5S-Program-in-a-Jewelry-Manufacturing-Environment.pdf?dl=0},

year  = {2003},

date = {2003-05-01},

urldate = {2003-05-01},

journal = {Santa Fe Symposium Papers},

abstract = {This paper provides a full foundation for implementing a Lean Manufacturing 5S program (what Toyota Production Systems refers to as "The 5 Pillars of Organizational Excellence") in your jewelry manufacturing operation. In addition to a clear explanation of the theoretical and practical benefits of 5S, it provides examples of an actual 5S implementation, and provides the basic documents and tools that participants will need to roll out a 5S program on their own.},

keywords = {business strategy, Jewelry Manufacturing},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2002b,

title = {How to Make More Money Right Now by Eliminating Barriers to Throughput},

author = {Hill, Andrea M.},

url = {https://www.dropbox.com/s/t2m43jsdhzqnwww/2002-How-to-Make-More-Money-Right-Now.pdf?dl=0},

year  = {2002},

date = {2002-05-01},

urldate = {2002-05-01},

journal = {Santa Fe Symposium Papers},

abstract = {"Throughput"is the measurement of the rate at which cash moves through the system. The higher the throughput, the higher your profitability. If you accept the premise that infinite throughput does not exist, then there must be something constraining your manufacturing environment from peak profitability. A bottleneck. Do you know what that bottleneck is? If not, do you know how to find it? And once you have found it, do you know how to eliminate it? This paper provides effective methods for identifying and eliminating bottlenecks to throughput. You will be able to use these methods immediately to increase production and profits. More importantly, you will be able to use these methods for the entire life of your business, as new bottlenecks will always appear to replace those eliminated.},

keywords = {business strategy},

pubstate = {published},

tppubtype = {article}

}

@article{Hill2001b,

title = {Lean Manufacturing and Theory of Constaints Principles in the Jewelry Manufacturing Environment},

author = {Hill, Andrea M.},

url = {https://www.dropbox.com/s/aatxzgf8h3m3ru3/2001-Lean-Manufacturing-and-Theory-of-Constraints-Principles.pdf?dl=0},

year  = {2001},

date = {2001-05-01},

urldate = {2001-05-01},

journal = {Santa Fe Symposium Papers},

abstract = {Quality pioneers Bill Deming and Dr. Joseph Juran built a foundation focusing on continuous quality improvement and total quality management - tenets of what are now known as the Lean Manufacturing body of knowledge. Lean Manufacturing practices are concerned with changing a work area or business process to maximize efficiency, improve quality and safety, eliminate unnecessary motion and inventory, and save time. Dr. Eli Goldratt added to these principles the Theory of Constraints (TOC), which focuses on identifying, exploiting and eliminating bottlenecks that inhibit throughput. Worked in tandem, Lean and TOC provide a powerful method for manufacturers to focus on the right things at the right time, transforming their production and quality capabilities. This presentation will present Lean and TOC concepts and practices, addressing them directly to the jewelry manufacturer. Production and management problems specific to jewelry manufacturing will be addressed with Lean and TOC solutions. Whether you are interested in a full Lean/TOC implementation or in strategically attacking specific problem areas, you will be presented with tactical approaches you can use in your own manufacturing facility.},

keywords = {Lean Manufacturing},

pubstate = {published},

tppubtype = {article}

}

@article{nokey,

title = {[No title]},

keywords = {business knowledge},

pubstate = {published},

tppubtype = {article}

}