Customer Psychology 101
Ever wonder why that one customer keeps coming back, talks your ear off, compliments everything you offer, but never buys? Or why a prospect who clearly needs what you offer is too busy arguing with you to see that you could help him? Do you wonder why you can’t replicate that painless, super-easy sale with everyone you approach? There are reasons that customers act the way they do, and in Customer Psychology 101 you’ll learn to identify your best opportunities and avoid the biggest time-wasters. Join Andrea Hill for this romp through customer types and behaviors that will have you laughing out loud and shaking your head with recognition. After this presentation, you’ll be far more equipped to make the most of each customer interaction, saving you time and money now, and yielding more closes and satisfaction in the long run.